Responsible Gambling Information for New Zealand

A private self-check

These questions are prompts for reflection, not a diagnosis. One “yes” can still be a good reason to pause and talk to someone.

• Are you spending more money or time on gambling than you planned?
• Have you tried to win back losses by increasing a stake or extending a session?
• Are bills, savings, work, study or relationships being affected?
• Have you hidden gambling activity or borrowed money to continue?
• Do you feel restless, low or irritable when you try to stop?
• Have limits been raised soon after you reached them?
• Are you gambling when upset, anxious, lonely or under financial pressure?

If any answer concerns you, stop for the day. Do not make another deposit to test whether the feeling passes. Contact the Gambling Helpline for a confidential conversation about practical next steps.

Controls to look for on an operator account

Responsible gambling controls should be easy to find and understand. Common tools include:

• Deposit limits, which cap how much money can be added during a stated period.
• Loss or net-deposit limits, which restrict financial exposure under the operator's published calculation.
• Wagering limits, which cap the amount staked during a period.
• Session limits, which end or restrict play after a chosen duration.
• Reality checks, which interrupt play with the time spent and, where available, account information.
• Time-outs, which block account use for a selected break.
• Self-exclusion, which closes access for a longer period or permanently under the operator's rules.

The page brief asks for daily, weekly and monthly choices, instant decreases and delayed increases. Those details are not confirmed in the available LEON fact bank or an accessible primary responsible gambling policy. Do not assume that a menu offers a period or that a change is immediate. Read the wording displayed beside the control before confirming it.

To find a control, sign in on the verified operator domain and look in the account, player protection or responsible gambling area. If the option is missing, contact the operator using the support method displayed there. The public NZ interface lists [email protected] for enquiries. Ask support to confirm the type of restriction, start time, end date, effect on open bets and whether it can be reversed.

Taking a break and self-exclusion

A time-out can create distance from a difficult session. Self-exclusion is the stronger option when access itself is the problem. An operator-level exclusion should be enforced on the account for the chosen period under that operator's rules. It is not the same as a nationwide New Zealand register, and this page does not claim that a LEON exclusion connects to any government database.

Before activating an exclusion, save any records you may need and ask how a remaining balance or unsettled bet will be handled. Do not open another account to bypass a restriction. If access remains possible after a confirmed exclusion, contact operator support and keep a record of the request.

You can add a separate device-level barrier. Tools such as Gamban and BetBlocker are designed to block access to gambling sites on supported devices. They are independent third-party products, so review their current coverage, privacy terms, cost and removal rules before installing them. A blocking tool works best alongside financial controls and human support.

Help outside the operator

The Gambling Helpline is New Zealand's national freephone support service:

• Call 0800 654 655.
• Text 8006.
• Help is available 24/7.
• Free text support can be used anonymously.
• The service supports people worried about their own gambling and people affected by someone else's gambling.

Specialist lines are also listed in New Zealand health guidance, including Māori, Pasifika, youth and gambling-debt support. The main helpline can direct you if you are unsure which service fits.

Reaching out is a practical safety step. You do not have to prove that the problem is severe, and you do not need to wait for a financial crisis. A counsellor can help you plan a pause, deal with debt pressure and speak with whānau or other people affected.

Operator and licence information

The available LEON fact bank and the current public operator interface identify Jade Reef Ventures Corp. as the operator and state Anjouan Gaming (Comoros) licence ALSI-202410001-FI1. This is an offshore licence. It is not a New Zealand gambling licence, and this page does not imply approval or oversight by a New Zealand gambling regulator.

A licence reference does not confirm that every control described above is available in every region or product. The current operator policy and account interface remain the source for tool availability and enforcement terms.

Official references:

• Safer Gambling Aotearoa
• Gambling Helpline
• Healthify NZ: gambling support contacts
• LEON New Zealand interface